Refund policy

💸 Stress Free Zone

At Loztees, we stand behind the gear we make. If your order doesn’t float your boat, we’re here to help. Here’s everything you need to know about returns and refunds.

🕒 30-Day Return Window

You have 30 days from the date your order is delivered to request a return. After that, we can’t guarantee a refund — but our crew will always do their best to take care of you.

📦 What Can Be Returned

We accept returns on all unworn, unwashed items in their original condition and packaging. If it still looks and feels new, we’ll take it back.

💳 How Refunds Work

Once your return is received and inspected, you’ll get an email update. If everything checks out, we’ll process your refund to your original payment method within 5–7 business days.

📬 Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method. Original shipping fees are non-refundable.

📥 Start a Return

To start a return, just head to our Contact Us page and send us your order number and reason for return. We’ll take it from there and guide you through the process.

🚫 What Can’t Be Returned

• Gift cards
• Sale or clearance items
• Items purchased with a DISCOUNT CODE
• Customized or personalized products

🤝 Let’s Make It Right

If your order arrived damaged, defective, or just plain wrong, let us know right away. We’ll fix it fast — because lake days should be stress-free and full of good vibes.